What type of wax is used in Enchanted Scents candles?

Enchanted Scents candles are made with 100% natural soy wax and a luxurious vegan wax blend made of natural soy.

What materials are the candle wicks made from?

The wicks are made from natural flat cotton threads interwoven with paper threads to ensure even and clean burning.

Are the fragrance oils in the candles safe and environmentally friendly?

Yes, the fragrance oils are made with natural and man-made ingredients that are free of phthalates, parabens, and are non-toxic, minimizing man-made ingredients to protect the earth and avoid allergens.

Shipping policy

At Enchanted Scents 302, we take pride in carefully packaging and shipping your handcrafted candles and home fragrance products. Please review our shipping policy below for details on delivery times, costs, and processing.

Processing Time

All orders are processed within 2–4 business days (excluding weekends and holidays) after receiving your order confirmation email.
You’ll receive a shipping confirmation email with tracking information once your order has been shipped.
During high-volume periods (such as holidays or sales), please allow additional processing time.

Shipping Options

We currently ship all orders within the United States using the following options:

1. Standard Shipping (USPS Ground Advantage)

Estimated delivery time: 3–5 business days after processing
Includes tracking and delivery confirmation
Flat-rate shipping or calculated at checkout based on weight and location

2. Expedited Shipping (USPS Priority Mail)

Estimated delivery time: 1–3 business days after processing
Includes tracking and insurance coverage

3. Express Shipping (USPS Priority Mail Express)

Estimated delivery time: 1–2 business days after processing
Guaranteed delivery by USPS with tracking and insurance

Shipping Rates

Shipping costs are calculated at checkout based on order weight, destination, and selected shipping speed.
Free standard shipping may be offered during special promotions or on qualifying orders (as stated on the website).

Order Tracking

Once your order ships, you will receive an email with your USPS tracking number. You can track your shipment directly through USPS.com.

All orders include tracking for your peace of mind. Here's what to expect:

Tracking notification: You'll receive a shipping confirmation email with your tracking number within 24-48 hours after your order is processed and shipped.
How to track: Click the tracking link in your shipping confirmation email to monitor your package's journey in real-time.
Tracking updates: Tracking information may take 24 hours to become active in the carrier's system after you receive the notification.
Need help? If you don't receive tracking information within 48 hours of your order being placed, or if you have questions about your shipment, please contact us at enchantedscents22@gmail.com.

SHIPPING COVERAGE

We currently ship to all addresses within the 50 United States and Washington D.C. At this time, we do not ship to US territories (Puerto Rico, Guam, US Virgin Islands, etc.) or international destinations.

Damages or Lost Packages

Enchanted Scents 302 is not responsible for packages lost or damaged in transit.
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and damaged items at enchantedscents22@gmail.com so we can assist with a replacement or claim.

Incorrect Shipping Information

Please double-check your shipping address at checkout. We are not responsible for packages shipped to incorrect or incomplete addresses provided by the customer.

If an order is returned to us due to an incorrect address, we can reship it once the reshipping fee is paid.

Local Pickup (Optional)

If available, local customers may choose free local pickup in Philadelphia, PA. You will receive an email when your order is ready for pickup.

Questions

For any shipping-related questions, please contact us at:
📧 enchantedscents22@gmail.com
📍 2417 Welsh Rd Ste 21 #320, Philadelphia, PA 19114